UK Driver Hub – Privacy Policy

This Privacy Policy explains how UK Driver Hub collects, uses, and protects your personal data in accordance with UK GDPR and applicable data protection laws.

1. Information We Collect

We may collect:

• Name and contact details
• Account and profile information
• Location or region (if provided)
• Content you submit to the Platform
• Technical and usage data (IP address, browser type, interactions)

We only collect data that is necessary and proportionate.

2. How We Use Your Data

We use your data to:

• Operate and improve the Platform
• Provide features and functionality
• Communicate updates or service messages
• Maintain platform security and integrity

Lawful Basis for Processing

Our lawful basis for processing your personal data is:

• Consent – where you have given clear consent for us to process your data for a specific purpose
• Contractual necessity – where processing is necessary to provide the services you have requested
• Legitimate interests – where processing is necessary for our legitimate business interests, provided these do not override your rights

3. Data Retention

We retain personal data for as long as your account is active, or as needed to provide our services to you.

Data may be retained for up to 6 years after account closure for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our terms).

You may request deletion of your data at any time, subject to legal retention requirements.

4. AI Assistant & Data Processing

• AI interactions may be processed to improve system performance
• AI outputs are automated and not human-reviewed by default
• AI is not used to provide personalised professional advice

5. Third-Party Processors

We may share limited data with trusted service providers for:

• Hosting and infrastructure
• Analytics and performance monitoring

We do not sell personal data.

Third-party services linked or advertised operate under their own privacy policies.

6. Cookie Policy

What are cookies?

Cookies are small text files stored on your device to help websites function and improve user experience.

How we use cookies

UK Driver Hub uses cookies to:

• Ensure the Platform functions correctly
• Analyse usage and performance
• Remember preferences

Types of cookies used

• Essential cookies – required for site operation
• Analytics cookies – help us understand usage patterns
• Preference cookies – remember settings

Cookie consent

When you first visit the Platform, you will see a cookie consent notice allowing you to accept or manage cookies. You can change cookie settings at any time via your browser.

7. Data Security

We apply appropriate technical and organisational measures to protect personal data. However, no system can be guaranteed to be fully secure.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent where applicable
• Object to processing based on legitimate interests
• Request data portability

Requests can be made via the Platform or by contacting us directly.

Right to Complain

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can contact the ICO at ico.org.uk or by phone on 0303 123 1113.

9. Policy Updates

We may update this Privacy Policy periodically. Continued use of the Platform indicates acceptance of the updated policy.

10. Contact

For privacy or data protection enquiries, please contact us through the Platform.

Last updated: January 2026